Privacy Policy

Introduction

As part of its business activity, PachaMama Événements may collect and process data about you. This data may be collected, for example, when you browse our website, fill out a registration form or download a document, or when you register for one of our events. At that time, you provide us with information, some of which may identify you — this is referred to as “personal data.”

The following Privacy Policy informs you about how we collect and process your personal data. We invite you to read it carefully. By using our services, you accept the terms of this Privacy Policy, and your continued use constitutes acceptance of this policy and any amendments related to it.

Important

The data we collect is used only in the cases provided for by current regulations, listed below:

Your consent to the use of your data
The performance of a contract we have concluded with you
Compliance with a legal obligation
The existence of a legitimate interest in processing such data

We will never use your data for commercial purposes against your will. We will not share your email address or any other personal information with online advertising companies or advertising networks without your consent.

For any questions regarding this Privacy Policy, you can contact our agency at hello@pachamama-evenements.com.

In this Privacy Policy, you will find explanations on the following topics:

The type of information we collect
How we collect information
Why we collect information
When we might share your information
Cookies and similar technologies
Where information is stored
How long information is retained
Data relating to minors
How we protect information
Changes or updates to the Privacy Policy

1 – Nature of Data Collected

We may collect the following types of information:

Non-identified and non-identifiable information that you provide during registration or that is collected when you use our services — non-personal information that does not allow us to identify the individual from whom it was collected. This mainly consists of technical and aggregated usage information.
Individually identifiable information — personal information that identifies you or could reasonably be used to identify you, such as name, email address, postal address, phone number, IP address, or other requested details as needed. If we combine personal information with non-personal information, the combined information will be treated as personal data as long as it remains combined.

2 – Methods of Data Collection

We may collect information in the following ways:

When you use our services — We may collect, log, and store usage sessions and related information when you visit our digital properties or use our services.
Information you provide voluntarily — For example, when you contact us directly through any communication channel (e.g., sending us an email with feedback).
From third-party sources — As described in this policy.
Through third-party login services such as Facebook or Google.

3 – Use of Data

We use your personal data for the following purposes:

To provide and operate our services
To develop, customise, and improve our services
To respond to your feedback, requests, and inquiries, and provide customer support
To analyse usage patterns and trends
For other internal, research, or statistical purposes
To enhance our data security and fraud prevention capabilities
To investigate potential violations, enforce our terms or policies, or comply with applicable law or government authority requirements
To send updates, notices, promotional materials, and other information about our services — with the option to unsubscribe at any time via a link in our emails

4 – Sharing Data

We may disclose your information in the following situations:

To investigate, detect, prevent, or take action regarding illegal activities, suspected fraud, or security issues
To establish or exercise our legal rights or defend against legal claims
To protect our rights, property, or personal safety, as well as that of our users or the public
In the event of a change of control in our company, including mergers, acquisitions, or sale of all or substantially all of our assets

Please note: our services may allow you to participate in social features, such as posting content, following other users, or engaging in discussions. Information you share in these areas may be read, collected, and used by others with access. We recommend you avoid posting any information you do not wish to make public. Even after removal, copies may remain visible in cached or archived pages, or may have been copied or stored by third parties.

5 – Cookies and Similar Technologies

When you visit or access our service, we allow certain third parties to use cookies, web beacons, tracking pixels, scripts, tags, and other analytics technologies (“Tracking Technologies”). These may automatically collect information to enhance navigation, improve performance, personalise your experience, and ensure security and fraud prevention.

6 – Data Storage

Non-personal information
PachaMama Événements, along with trusted service providers and partners, operates globally. All non-personal information we collect may be stored and processed in various jurisdictions worldwide for the purposes detailed in this Privacy Policy.

Personal information
We store your personal data in the European Union. However, in limited cases, data collected via our platforms or services may be transferred to subcontractors or partners outside the EU, some of which may have data protection laws less protective than your country of residence. Where such transfers occur, we ensure processing is in accordance with this Privacy Policy and safeguarded by the European Commission’s Standard Contractual Clauses to guarantee adequate protection of privacy and fundamental rights.

7 – Data Retention

Your personal data is kept for a period consistent with legal requirements or proportionate to the purposes for which it was collected. Retention periods vary depending on whether:

We have an ongoing contractual relationship with you (active client)
We had a past contractual relationship (inactive client)
We have never had such a relationship (prospect)

Data collected via cookies that you have consented to is retained for a specific duration. We regularly review stored data and delete it securely when no longer justified.

Our hosting provider stores your information securely behind a firewall and provides secure HTTPS access to most of its services.

8 – Data Relating to Minors

Our products and services are intended for adults capable of entering contractual agreements.
Minors must obtain consent from their legal guardian before providing personal data. For certain services (e.g., newsletter), a minimum age of 16 applies.
Users under 18 at the time of posting or creating an online account have a specific right to have their data deleted.

9 – Data Protection

We will only use your personal data for the purposes defined in this Privacy Policy if:

It is necessary for the performance of a contract with you
It is required to comply with a legal or regulatory obligation
It is necessary for our legitimate business interests, provided it is proportionate and respects your privacy rights

If you reside in the EU, you have the right to:

Confirm whether your personal data is being processed and access it
Receive your personal data in a structured, commonly used, machine-readable format
Request correction or deletion of your personal data
Object to processing of your personal data
Request restriction of processing
Lodge a complaint with a supervisory authority

These rights may be subject to legitimate business interests or legal obligations.

10 – Changes to the Privacy Policy

We may update this Privacy Policy at our discretion, and the latest version will always be available on our website. We encourage you to review it regularly. Significant changes will be announced on our website. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

Contact

For general questions about our services or the information we collect, please contact us:
📞 +33 6 40 48 34 36
📧 hello@pachamama-evenements.com